Frequently Asked Questions

Orders are typically dispatched within 1–2 business days after purchase. Once your order has been shipped, you will receive a tracking number via email.

At the moment, we primarily serve customers within Indonesia. If you would like to place an international order, please send us a direct message on Instagram and our team will be happy to assist you.

We work with carefully selected leathers sourced from various tanneries, each chosen for its character, durability, and ability to age beautifully over time. As a proudly Indonesian brand, we continuously explore and develop exceptional materials that can stand alongside some of the finest leathers in the world.

As leather is a natural material, slight variations in grain, texture, and tone may occur. These characteristics are part of what makes each piece unique.

Yes. Every Isavoyant piece is produced in limited quantities. Once a design is sold out, it will not be reproduced, making each edition a rare part of the brand's journey.

We do not accept returns or exchanges for changes of mind, including requests related to color, style, or preference.

If your item arrives damaged during transit or has a manufacturing defect, please contact us within 3 days of receiving your order.

To process your request, you must provide an uncut unboxing video showing the package from the moment it is opened until the product inspection is completed. The video must be clear and uninterrupted. Send your concern and video via Instagram at @isavoyant.

If the issue is verified, our team will assist you with an exchange.

We do not offer a formal warranty. However, we understand that well-loved pieces may require care over time.

Yes. We may be able to assist with repairs for Isavoyant products. Please contact us through Instagram and our team will review your request.

For all inquiries, please contact us via Instagram at @isavoyant. Our team will be happy to assist you.